Overview As Private Client Service Supervisor, you lead a team of Client Service Managers and Associates to deliver tailored, high-quality service to high net worth clients. You drive client satisfaction, retention, and revenue outcomes while shaping a culture of performance and continuous improvement. You partner with cross-functional teams to leverage Gallagher's tools, manage multiple priorities, and ensure exceptional client experiences. This role offers an opportunity to mentor talent, influence service delivery, and contribute to Gallagher's client-centric mission.
Compensation / Benefits- Medical/dental/vision plans
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
Responsibilities- Lead a Private Client Service team to deliver efficient, high-quality service to internal and external clients
- Support key sales initiatives to boost revenue retention and client satisfaction
- Improve client retention and achieve operating/margin targets while elevating Gallagher's value
- Foster a culture of performance, innovation, and continuous improvement
- Mentor and develop team through feedback and learning
- Collaborate and share best practices to achieve team goals
- Adapt to competing priorities and focus on what matters for clients and service teams
- Leverage Gallagher's cutting-edge tools to enhance productivity and service quality
- Oversee project management to manage deadlines and exceed goals
- Occasionally manage a book of business (up to 20% of time) to stay connected with clients
Key requirements- Bachelor's degree with 5+ years client service and/or claims management experience
- OR High School degree/GED with 10+ years client service and/or claims management experience
- 3+ years supervisory experience
- Appropriate licensing as required
- Preferred: experience designing and implementing productivity and client service improvements
- Preferred: experience leading teams in a matrix environment within an operational service delivery or shared services
- Preferred: knowledge of professional and industry standards/practices
- leadership
- collaboration
- communication
- adaptability
- mentoring
- problem-solving
