Overview In this role you will manage a defined client base to deliver exceptional customer experiences and maximize growth and retention. You work closely with internal teams to translate client needs into value, monitor KPIs, and proactively address obstacles. You'll leverage J.B. Hunt tools to drive solutions, ensure service excellence, and present outcomes to client stakeholders. This position offers the chance to shape shipping operations and contribute to a customer-centric culture at scale.
Compensation / Benefits- medical benefit
- dental benefit
- vision benefit
- 401(k) retirement plan
- life insurance
- short-term and long-term disability
Responsibilities- Apply the Customer Value Delivery methodology to client work
- Analyze and improve CEAM KPIs (NPS, award compliance, CVD activities, time-to-reply)
- Coordinate with client and internal teams to implement solutions and manage contractual obligations
- Oversee on-time delivery, billing accuracy, capacity, and margins by cross-functional coordination
- Anticipate issues and proactively provide solutions to meet or exceed expectations
- Build competency in J.B. Hunt tools and educate clients to use them
- Communicate loads, respond to requests, and resolve problems to minimize service failures
- Present to client stakeholders on service levels, cost and delivery analysis, and compliance
- Develop knowledge of offerings and market conditions to address client challenges
- Collaborate with managed clients to improve shipment operations (tracking, booking, accessorials)
Key requirements- High School Diploma/GED with 2 years of transportation/logistics, sales, account management, or related experience; OR Bachelor's Degree in transportation/logistics, sales, or account management
- Proficiency in Microsoft Office Suite; working knowledge of Excel and PowerBI
- strong written and verbal communication
- ability to collaborate with cross-functional teams
- problem-solving under pressure
- Microsoft Excel
- PowerBI
- Microsoft Office Suite
