Overview In this role you drive growth and customer satisfaction for assigned North American accounts within ZF Off-Highway Solutions. You will engage with engineering and decision-makers, manage complex relationships, and coordinate cross-functional resources to deliver timely offers and solutions. The role combines strategic account management with technical grounding, travel, and collaboration across teams to expand market opportunities. You will shape customer experiences and contribute to continuous improvement in a dynamic, inclusive environment.
Compensation / Benefits- Annual Incentive Plan with a 5% Target
- 401(k) Plan
- Health Care Benefits
- Paid Sick Time (ESST)
- Supportive, collaborative team environment
- Diverse and inclusive workplace culture
Responsibilities- Defend and grow business with assigned customers in North America
- Ensure customer satisfaction across products, price, quality, service, and technology
- Build connections with customer engineering teams and decision-makers
- Manage customer relationships through virtual and in-person meetings (25%-50% travel)
- Support quality and logistics discussions
- Work on new RFQs and ensure timely delivery of offers
- Collaborate with ZF functions to deliver on-time responses
- Solve technical and commercial issues, coordinating internal resources
- Support operational planning and manage price lists and adjustments
- Ensure KPIs are under control and identify new market opportunities
Key requirements- Bachelor in Business or Engineering; Master preferred
- 7+ years of Sales Management (B2B; preferably Tier 1 suppliers)
- Experience in complex/matrix organizations
- Technical knowledge of complex engineering products
- Proactive, assertive, and good communication skills
- Ability to lead cross-functional teams
- Willingness to travel in North America (and sometimes overseas)
- Proficient in MS Office and SAP
- Demonstrated integrity and commitment to continuous improvement
- Fluent in English
- proactive
- assertive
- strong communication
- technical knowledge of complex engineering products
- MS Office
- SAP
