Overview In this role you will lead delivery of exceptional client service as a Client Manager, guiding client relationships and a service team. You'll manage complex accounts with a focus on self-funded programs, coordinate with sales, and drive renewals toward a 95% target. You'll prepare RFPs, analyze proposals, and present outcomes to clients, while expanding services through cross-functional collaboration. This position offers growth within a collaborative, ethical culture that values learning and impact.
Compensation / Benefits- Competitive compensation
- Comprehensive benefits programs
- Career development opportunities and ongoing learning
- Collaborative, people-first culture
- Global reach with local impact
- Supportive leadership
Responsibilities- Manage increasingly complex client accounts with a focus on self-funded programs
- Create effective client deliverables using Gallagher's resources and tools
- Support the employee benefits Client Service Cycle to ensure a seamless renewal process (target renewal 95%)
- Resolve service-related issues independently or escalate as needed
- Prepare RFPs, coordinate vendor responses, support negotiations, analyze proposal results, and develop client presentations
- Cross-sell or communicate additional Gallagher resources (Pharmacy, Retirement Services, HR Consulting, Voluntary Benefits) to clients
- Guide and mentor new hires and account associates
- Complete internal professional development programs to learn about the insurance industry and Gallagher Business Services processes
- Uphold The Gallagher Way and high ethical standards
Key requirements- Bachelor's Degree or 3+ years in client service/claims management with a High School diploma or GED plus 8+ years experience
- Active Life & Health license
- Willingness to travel 25%
- Working knowledge of Microsoft Windows and MS Office
- Strong communication and relationship-building skills
- Collaborative, deadline-driven mindset
- Adaptability to manage multiple priorities
- Curiosity to learn Gallagher's tools and processes
- Eager to go the extra mile for client, branch, and company
- Strong communication
- Collaborative mindset
- Adaptability
- Ability to handle multiple priorities
- Microsoft Office
- MS Windows applications
