Overview As Director, Event Technology II you lead profitable, high- quality event operations for assigned locations, driving revenue and ensuring world-class service. You partner with venue teams to strengthen relationships and oversee all facets from financials to on-site tech execution. You'll coach a team, optimize resources, and align with Encore's standards to deliver seamless event experiences. This role offers impact across operations, sales collaboration, and tech leadership in a dynamic venue environment.
Responsibilities- Drive profitability and cost control across labor, equipment, and sub-rentals within SOPs
- Manage location P&L and develop action plans to grow the business
- Oversee floor operations, scheduling, setup, and equipment maintenance to meet client and brand standards
- Lead sales support: strategy, proposals, quotes, and site visits to maximize per-event revenue
- Coordinate with vendors and internal teams to service events and integrate new offerings
- Maintain CRM data integrity and stay current on product/service updates
- Provide on-site technical leadership and troubleshooting support
- Develop team, manage performance, and train on Encore standards and systems
Key requirements- Bachelor's degree (preferred) or equivalent experience
- 3+ years AV experience
- 2+ years operations/supervisory experience
- 3+ years customer service or hospitality experience preferred
- Sales experience a plus
- Live show AV knowledge and proficiency with computer hardware/software including Microsoft Office
- Valid driver's license for field operations
- leadership and accountability
- customer-focused service
- cross-functional collaboration
- audio-visual equipment in live environments
- troubleshooting and on-site technical support
- CRM system usage
