Overview In this role you will design, launch, and scale a lifecycle management as a service offering within an MSP context. You will lead service design, operational excellence, and vendor partnerships to drive revenue growth and client value. You'll shape the strategy, operating model, and success metrics while coordinating with sales, engineering, procurement, and client success teams. This is a strategic leadership role focused on end-to-end asset lifecycle services rather than traditional endpoint management, with a focus on scalable programs and cross-functional execution.
Responsibilities- Build, launch, and scale a lifecycle management service offering for MSP clients
- Define service strategy, operating model, processes, and success metrics
- Develop standardized programs for device planning, procurement, deployment, asset tracking, refresh, and retirement
- Partner with sales and solutions teams to support go-to-market strategy and client adoption
- Establish and manage vendor, distributor, logistics, and disposal partnerships
- Oversee service delivery performance, reporting, financial results, and continuous improvement
- Collaborate across operations, engineering, procurement, and client success teams
- Serve as a subject matter expert and strategic advisor for clients and internal stakeholders
- Lead and develop team members supporting lifecycle operations and program execution
Key requirements- leadership
- strategic thinking
- cross-functional collaboration
- lifecycle management
- service design
- vendor management
