Overview In this role you manage a book of 50 strategic Food & Beverage sellers, driving account-based revenue and advocating for upmarket customers with Product Teams. You work with business owners and C-level executives to integrate Square's ecosystem across their operations, solving complex, cross-vertical needs. You lead cross-functional initiatives and negotiate with senior stakeholders, delivering white-glove service and measurable outcomes. This position sits at the core of Block's enterprise-focused Strategic Account Management, offering opportunities to shape high-growth restaurant and F&B solutions.
Compensation / Benefits- remote work
- medical insurance
- flexible time off
- retirement savings plans
- modern family planning
Responsibilities- Manage a portfolio of 50 strategic F&B sellers
- Grow revenue through use-case expansion, cross-sell, and tailored onboarding
- Represent upmarket customer voice to Product Teams
- Act as a consultant to high-value restaurant sellers to achieve goals
- Identify and drive technical Square solutions with cross-functional teams
- Collaborate with Strategic Account Executives on high-growth deals
- Negotiate pricing for expansion and retention
- Provide exceptional client service and issue resolution
- Inform operations and program design for this segment at scale
- Conduct quarterly business reviews with stakeholders
Key requirements- 5+ years of relevant account management experience
- Experience managing and growing a book of business
- Consistent over-performance on sales or customer success metrics
- Strong discovery skills driven by curiosity
- Technical solutioning framework and requirements gathering
- Project management experience with engineering, product, and finance
- Contract and/or pricing negotiations with senior stakeholders
- Excellent written and verbal communication
- Creative and strategic problem solving
- Restaurant experience and/or F&B technology experience preferred
- strong communication
- strategic thinking
- customer-centric mindset
- technical solutioning framework
- requirements gathering
- cross-functional project management
