Overview In this role you will provide technical sales support to the Sales team across mid to large Enterprise and Wholesale customers, translating complex technology and product positioning for business and technical audiences. You will identify and resolve technical issues to sustain customer satisfaction throughout the sales cycle, collaborate with Project Management to deliver network solutions on time and within budget, and help define product specifications and prepare technical and price proposals. You will build strong customer relationships, develop technical, strategic solutions, and educate Sales on emerging technologies and industry trends.
Responsibilities- Provide technical sales support to the Sales team across enterprise and wholesale accounts
- Articulate technology and product positioning to business and technical users
- Identify technical issues to assure customer satisfaction throughout the sales cycle
- Collaborate with Project Management to deliver network solutions on time and within budget
- Contribute to defining product specifications and preparing technical and price proposals
- Establish and maintain strong business relationships with prospects and customers
- Develop technical, complex, strategic solutions for opportunities
- Create and present technical applications and conduct executive briefings and training for Sales on emerging technologies and trends
Key requirements- Four year degree in a relevant engineering or technology field preferred
- 7+ years of relevant engineering experience in network architecture (design, development, and implementation of enterprise networks)
- Self-motivated with ability to exercise independent judgment
- Excellent interpersonal, written and oral communications skills
- Effective customer communications and customer service skills
- Excellent problem solving and leadership skills
- interpersonal skills
- clear communication
- customer service orientation
- MPLS
- Optical Networking
- LAN/MAN/WAN technologies
