A
Not Specified Permanent

New York City, New York · USA job

Salesforce Patient Services Architect

Accenture

New York City, New York

Job description

Overview

As a Salesforce Life Sciences Functional Architect, you own end-to-end functional design for a workstream within a Salesforce Life Sciences program. You guide workshops with business and product owners, translate business needs into user stories and designs, and partner with technical leads to ensure delivery. You mentor a team of analysts and configurators, contribute to governance, and support testing, data migration, and deployment. This role combines domain Life Sciences expertise with architecture leadership to drive scalable solutions.

Compensation / Benefits
  • medical
  • dental
  • vision
  • life
  • long-term disability
  • 401(k) plan
Responsibilities
  • Own the functional solution design for a workstream within the Salesforce Life Sciences program, aligned with senior architecture direction
  • Lead design workshops with client stakeholders and translate outcomes into stories, specs, and technical designs
  • Configure and demonstrate Life Sciences capabilities, build prototypes, and validate decisions with stakeholders
  • Make day-to-day domain design decisions, document trade-offs, and escalate cross-workstream issues to the lead architect
  • Collaborate with technical leads and developers to ensure buildability, and support estimation, sprint planning, backlog grooming, and defect triage
  • Guide and review work of functional analysts, configurators, and offshore team members, providing coaching and quality oversight
  • Contribute to architecture governance and design reviews by preparing materials and applying standards
  • Support testing, data migration, training, deployment, and user adoption post go-live
  • Contribute to proposals, demonstrations, and estimates; help build reusable assets and accelerators
  • Identify and raise design, scope, and delivery risks and work on mitigation with leadership
Key requirements
  • Minimum 3 years of Salesforce experience in functional design, business analysis, or solution consulting
  • Minimum 3 years delivering Salesforce solutions for Life Sciences or another regulated industry
  • Minimum 1 year of Salesforce Life Sciences Patient services experience
  • Minimum 1 year of Salesforce Life Sciences experience
  • Working functional and configuration knowledge across the Salesforce Life Sciences landscape
  • Bachelor's degree or equivalent work experience (minimum 12 years); Associate's degree with at least 6 years of experience
  • Stakeholder management
  • Coaching and mentorship
  • Business problem solving
  • Salesforce Life Sciences landscape knowledge
  • Life Sciences Cloud / Health Cloud data model and declarative configuration
  • HCP engagement and patient services processes

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