Overview In this role you contribute to growth of priority customer segments by shaping segment-driven strategies across product, channels, sales, marketing and pricing. You will drive key performance indicators for acquisition, share of wallet and revenue while aligning with BMO's purpose and values. You lead cross-functional initiatives, build scalable customer experiences, and act as a trusted advisor to senior leadership on strategic decisions. This position offers opportunities to influence organization-wide priorities and develop innovative customer solutions.
Compensation / Benefits- health insurance
- tuition reimbursement
- accident and life insurance
- retirement savings plans
Responsibilities- Develop and execute segment-driven, integrated strategies across product, channels, sales, marketing and pricing.
- Drive KPIs for new customer acquisition, share of wallet, revenue and engagement targets.
- Design and implement customer experience strategy and loyalty measures.
- Lead strategic initiatives, manage resources, and build business cases with ROI analysis.
- Coordinate with multiple internal partners (Product, Marketing, Sales, Pricing, Risk, Technology, Operations) to deliver a seamless customer experience.
- Drive change management programs and stakeholder communications across the organization.
- Develop customer experience blueprints and value propositions for priority segments.
- Analyze trends and data to inform decisions and monitor performance.
Key requirements- Typically 7+ years of relevant experience and post-secondary degree in Business or related field
- Experience developing acquisition, segmentation and growth strategies and customer value propositions
- Experience coordinating and executing customer strategies with cross-functional stakeholders
- Solid knowledge of customer experience models, distribution channels, and key touchpoints
- Industry knowledge and ability to act as a thought leader for innovation
- Excellent verbal and written communication, analytical and problem-solving skills
- Strong influence, collaboration, and cross-group teamwork
- Ability to manage ambiguity and data-driven decision making
- Collaboration
- Communication
- Leadership
- Analytics and reporting
- Data governance and data management
- Data-driven decision making
