Overview In this role, you will lead global CRM delivery for life sciences clients, overseeing end-to-end Salesforce transformations across biopharma and medtech segments. You'll shape strategy, requirements, and process design while guiding cross-functional teams to deliver adoption and value. You'll drive business development, craft proposals, and mentor practitioners, ensuring compliance and data privacy in regulated environments. This is a high-impact, global role with opportunities to influence how life sciences organizations interact with customers.
Responsibilities- Lead global delivery management for CRM platforms and Salesforce transformations across multiple time zones
- Shape business strategy, requirements, and process design for CRM programs
- Guide cross-functional teams through delivery and adoption, ensuring quality and compliance
- Drive business development, craft proposals, and develop practitioners
- Promote best practices in compliance, data privacy, and regulated industry controls
Key requirements- 10+ years in consulting or industry delivering CRM/engagement platforms for life sciences (biopharma or medtech)
- 7+ years delivering go-to-market strategy operations in Life Sciences
- 5+ years global delivery governance managing clients, stakeholders and vendors across multiple time zones
- Bachelor's degree (BA or BS) or 4 additional years of professional experience in lieu of a bachelor's degree
- Ability to travel 50% on average; immigration sponsorship may be available
- stakeholder management
- leadership
- collaboration across functions
- Salesforce (CRM transformations)
- Health Cloud or patient services solutions
- privacy/security controls (HIPAA, state laws)
