Overview In this role you will be the Tier III expert for troubleshooting and resolving complex network issues across WAN, LAN, routing, switching, and wireless technologies. You'll support enterprise-grade networks, improve reliability, and participate in network improvement initiatives. You will work in a small, Agile-driven team, collaborating with multiple tiers to resolve incidents and contribute to ongoing reliability efforts. This is a hands-on role with exposure to modern data-center networking and security concepts, offering a meaningful impact on network performance and uptime.
Responsibilities- Support internal data networks to improve reliability
- Troubleshoot LAN, WAN, and wireless performance issues
- Analyze and resolve issues with firewalls and WAN accelerators
- Provide timely resolution to trouble tickets
- Contribute to network improvement initiatives
- Participate in on-call rotation
- Collaborate across all operations tiers
Key requirements- Bachelor's degree in Information Technology or equivalent experience (2+ years)
- 2+ years related work experience with networking
- Ability to troubleshoot complex routing and switching issues
- Knowledge of LAN/WAN technologies (VLANs, Ethernet, MPLS, ACI, ISE, SD-WAN)
- Experience with ACI fabric configuration and troubleshooting (spine/leaf, APIC, tenants)
- Familiarity with wireless standards and security
- Proficiency with network monitoring tools (e.g., ThousandEyes, LiveAction, SolarWinds, Wireshark)
- Cisco IOS updates experience
- Commitment to continuous learning in networking
- Excellent written and verbal communication
- Effective interpersonal skills
- Ability to work independently
- TCP/IP, routing, switching
- Wireless networking and security concepts
- ACI fabric (spine/leaf, APIC, tenants)
