Overview In this role you will lead the regional Sales & Account Management strategy for NORAM, driving revenue growth through new sales, upsells, and renewals while expanding the airline customer base. You'll manage key relationships at senior levels and collaborate with cross-functional teams to shape commercial programs aligned with Amadeus' objectives. You'll identify new market segments, govern risk, and steer strategic proposals to win long-term partnerships. This position offers impact at scale within a global travel tech leader and a hybrid work setup.
Compensation / Benefits- competitive remuneration
- annual bonus
- vacation and holiday paid time off
- health insurances
- hybrid working model
- professional development opportunities
Responsibilities- Shape and execute the regional sales and account management strategy aligned with global objectives
- Identify new market segments and lead cross-functional initiatives to improve customer success
- Manage critical airline customer relationships, including C-level engagement and strategy alignment
- Lead deal management, contracting, and preparation/negotiation of commercial proposals
- Map whitespace and expansion potential, supporting upsell/cross-sell with Customer Success
- Develop account development plans (ADP) aligned with CSP and drive renewals
- Drive ACV, total revenue, and KPIs like NPS and churn reductions
- Oversee governance, risk management, and escalation for accounts
- Lead strategic projects and act as executive sponsor for assigned accounts
- Mentor team members and ensure accurate CRM data and opportunity reviews
Key requirements- Sales skills
- Lead generation
- Sales strategy and planning
- Negotiation and closing; cross-cultural negotiation
- Proposal and contract management
- Account management up to C-level
- Strategic account planning
- Cross-functional coordination
- Foundational to advanced product knowledge across Amadeus portfolio
- CRM proficiency
- Data-driven decision making
- Understanding customers' end-to-end business and IT landscape
- Stakeholder management
- Leadership and influence
- Strategic storytelling and presentation
- CRM proficiency
- Data-driven decision making
- Understanding tech-stack and end-to-end environment per vertical
