Overview In this role you drive the ongoing evolution of clients' CRM ecosystems after go-live, acting as the technical lead across multiple live accounts. You translate business needs into scalable configurations, oversee billable work, and serve as the SME for ongoing enhancements and operational excellence. You work remotely with clients, ensuring deployments align with architecture and timelines while advising on optimization opportunities. You'll collaborate with cross-functional teams to deliver value and maintain high utilization across a portfolio. This position offers meaningful impact in transforming life sciences CRM capabilities and customer outcomes.
Compensation / Benefits- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Responsibilities- Lead end-to-end configuration and deployment of CRM enhancements
- Ensure deliverables follow architectural best practices and timelines
- Translate business requests into technical design and functional specs
- Act as Trusted Advisor to client stakeholders with proactive optimization recommendations
- Maintain high monthly utilization by managing multiple client workstreams
- Conduct impact assessments for product releases and advise on integration implications
- Identify architectural gaps and perform root cause analysis with fixes
Key requirements- 3+ years of billable consulting in a client-facing professional services or managed services role
- 3+ years of direct hands-on CRM experience (Salesforce or Veeva)
- Ability to work autonomously in a remote capacity across multiple clients
- Excellent communication skills to explain technical concepts to non-technical stakeholders
- strong communication
- stakeholder management
- autonomy and proactive problem solving
- CRM configuration and deployment lifecycles
- security models and validation rules
- flow automation
