Overview In this role you will own and manage key client accounts, acting as the primary contact and trusted advisor for automation, controls, and integration services. You will drive long-term growth, uphold customer satisfaction, and coordinate between clients and internal engineering, project, and service teams. You will translate client needs into actionable scopes and identify opportunities to expand services. This is a customer-focused, cross-functional role at a leading engineering and system integration firm that serves diverse industries.
Compensation / Benefits- 401k + match + prompt enrollment
- Medical, Dental, and Vision benefits
- Generous paid time off including vacation, holidays, family leave and sick time
- Learning and growth through training and continuing education
- Equal Opportunity Employer
- Affirmative Action Employer
Responsibilities- Own and manage assigned client accounts as the primary point of contact
- Build and sustain long-term relationships with stakeholders at multiple levels
- Maintain regular communication to understand goals and challenges
- Identify opportunities for expanded services, upgrades, and new projects
- Collaborate with engineering and project teams to align solutions with client needs
- Support proposal development, pricing coordination, and contract negotiations
- Meet or exceed revenue and margin targets for managed accounts
- Act as a bridge between clients and internal teams to ensure alignment and clear expectations
- Participate in project kickoff and milestone reviews as needed
- Ensure scope clarity and assist with change management discussions
- Advocate for the customer while balancing project execution realities
- Maintain understanding of automation platforms, control systems, OT networks, and integration services
- Stay informed on industry trends and emerging technologies relevant to client markets
- Partner with technical teams to ensure practical, scalable, and compliant solutions
- Monitor account health and address issues proactively
- Contribute to continuous improvement through client feedback and lessons learned
- Be an ambassador of Core Values, prioritizing client and associate development
Key requirements- 3+ years of experience in account management, sales, or business development within a systems integrator, automation firm, or related technical services environment
- Experience managing complex, project-based client relationships
- Strong communication and relationship-building skills
- Ability to understand and discuss technical concepts with engineers and non-technical stakeholders
- Proven ability to manage multiple accounts and priorities simultaneously
- DNA comprised of collaboration and teamwork
- strong communication
- relationship-building
- collaboration and teamwork
- understanding of automation platforms
- control systems
- OT networks
