Overview As a Technical Product Manager for TikTok Shopping North America, you shape safety and governance features for sellers and creators. You lead AI-driven service experiences, including chatbots and LLM-assisted tools, partnering with engineering, data science, and policy teams to scale a trustworthy marketplace. You will drive data-informed iterations, monitor with CSAT and CPD metrics, and align global operations with regional requirements. This role offers impact at scale by improving support workflows and risk controls in a fast-growing e-commerce ecosystem.
Responsibilities- Plan and specify requirements for a global AI-driven service experience, including iterative feature development.
- Drive development of core features such as chatbots and LLM-assisted tools for merchants and creators.
- Leverage LLMs to enhance chatbot interactions and empower human agents to handle complex workflows.
- Collaborate with global customer service, engineering, and AI teams to ensure compliant product deployment.
- Make data-driven decisions by establishing monitoring systems and analyzing metrics like CSAT and CPD to improve KPIs.
Key requirements- 3+ years as a Product Manager with a proven track record launching LLM-related products
- Strong product sense and ability to translate complex problems into actionable solutions
- Highly analytical and data-driven with capacity to derive insights for optimization
- Excellent cross-functional communication and project management, with effective prioritization
- cross-functional collaboration
- clear communication to both technical and non-technical stakeholders
- adaptability and multi-project leadership
- LLM-enabled products and AI-driven features
- data analysis and interpretation to guide product iterations
- AI algorithm understanding and practical应用
