Overview In this role you lead the fraud risk program for prepaid debit cards, shaping controls and strategies to protect clients and the enterprise. You'll manage a team of fraud analysts, partner across product, operations, technology, risk, and external networks, and translate data into clear executive insights. You'll drive innovation with AI and advanced analytics to improve fraud outcomes and customer experience. This is a hands-on leadership position at a bank focused on responsible risk management and business enablement.
Compensation / Benefits- Healthcare (medical, dental, vision)
- Life insurance
- Disability insurance (short-term and long-term)
- 401(k) retirement plan
- Paid vacation
- Paid holidays
Responsibilities- Serve as the primary fraud risk expert for prepaid cards, guiding controls and threat mitigation
- Lead, coach, and develop a team of fraud analysts with clear goals and development plans
- Oversee fraud loss performance and identify opportunities to reduce losses via controls and monitoring
- Monitor trends and high-risk accounts to proactively mitigate risks
- Conduct root cause analysis of fraud events and recommend corrective actions
- Collaborate with product, operations, technology, and risk to embed fraud controls in new offerings
- Coordinate with issuing banks, Visa/Mastercard, and other partners to share intelligence and strengthen defenses
- Manage fraud-related customer escalations and external inquiries
- Oversee CIP-related requests from issuing banks and external stakeholders
- Support business development with fraud risk input for proposals and due diligence
- Evaluate and implement new fraud tools, data sources, and capabilities
- Translate fraud performance metrics into executive-ready recommendations
- Develop business reviews and data-driven presentations using storytelling techniques
- Identify opportunities to leverage AI/ML and advanced analytics to improve detection and processes
- Promote best practices in data storytelling, visualization, and executive communication
- Support audits, regulatory examinations, risk assessments, and compliance activities
- Maintain governance, privacy, and risk management standards in outputs
- Stay informed on emerging fraud schemes, payment tech, and regulatory developments
Key requirements- Bachelor's degree or equivalent work experience
- 10+ years of relevant fraud risk management experience
- Previous leadership or people management experience
- Strong knowledge of prepaid debit card products and fraud prevention strategies
- Experience managing fraud loss and implementing mitigation strategies
- Ability to lead, coach, and develop high-performing teams
- Knowledge of banking operations and applicable laws and regulations
- Experience partnering with payment networks, issuing banks, regulators, and cross-functional teams
- Strong analytical, critical thinking, problem-solving, and decision-making skills
- Experience with data analytics tools and programming languages (SQL, SAS, Python, or R)
- Experience supporting AI- and ML-enabled fraud initiatives is preferred
- Exceptional written, verbal, presentation, and interpersonal communication skills
- Ability to translate complex analytics into executive-ready recommendations
- Strong organizational, project management, and stakeholder management skills
- Ability to prioritize multiple initiatives in a fast-paced, ambiguous environment
- Commitment to continuous learning, innovation, and process improvement
- leadership
- communication
- collaboration
- SQL
- SAS
- Python
