Overview In this remote role, you will serve as the operational backbone of a customer engagement and co-creation program. You will manage artifacts, executive schedules, and CRM data to support executives and cross-functional stakeholders. You'll build scalable processes in a fast-moving enterprise tech environment and exercise sound judgment in ambiguous situations. This position offers meaningful impact by ensuring program artifacts, scheduling, and data enable strategic engagements and partnerships.
Responsibilities- Own the full lifecycle of program artifacts (profiles, lookbooks, agendas, decks, documentation) and keep them current and accessible; design scalable systems as the program grows
- Prepare executive-facing briefing materials, providing context and concise, ready-to-use information
- Coordinate multi-party, multi-timezone calendars across customers, executives, and internal stakeholders; prioritize conflicts and push back when needed
- Own customer data and status tracking in the CRM, maintain accuracy, and generate reliable reporting; pre-empt data quality issues
- Support recurring reporting/metrics cycles with minimal oversight and ensure timely, clear communication across stakeholders
Key requirements- Bachelor's degree in Business, Finance, Marketing or related field
- 10+ years in program coordination, executive support, or CRM/operations within an enterprise tech company
- Fluent in CRM tools and quick to learn new ones
- Working knowledge of AI tools for speeding tasks and auditing AI-generated content for accuracy
- Understanding of enterprise operations, politics, pace, and prioritization of urgent vs. important
- Self-starter who builds process without wait for instructions; strong ownership
- Detail-oriented with ability to self-manage tasks, block blockers, and close loops independently
- Strong written and verbal communication; comfortable interacting with executives and external customers
- Solid calendar and scheduling management across time zones and stakeholders
- Ability to triage, escalate appropriately, and support a metrics cycle
- Familiarity with Google Workspace (Drive, Docs, Sheets), Zoom, Slack, and CRM/data query tools
- strong communication
- proactive ownership
- ability to work with executives and external customers
- CRM tools
- Google Workspace (Drive, Docs, Sheets)
- Zoom
