E
Not Specified Permanent

Philadelphia, Pennsylvania · USA job

Strategic Account Manager, Engineering Services

Eaton Corporation

Philadelphia, Pennsylvania

Job description

Overview

In this role you drive long-term growth for Engineering Services within hyperscale and multi-tenant data center accounts. You own executive relationships and align customer objectives with Eaton capabilities, working with cross-functional teams to deliver value. You will shape multi-year account strategies and lead high-impact commercial discussions. This position offers a chance to influence service offerings and partnerships at a strategic scale, within a customer-focused, cross-functional environment.

Compensation / Benefits
  • Health and Welfare benefits
  • Retirement benefits
  • Paid and unpaid time away from work
Responsibilities
  • Own and grow Engineering Services relationships with hyperscale and multi-tenant data center customers
  • Serve as the primary executive-level point of contact and trusted advisor
  • Develop and execute multi-year account strategies aligned to customer priorities and growth objectives
  • Lead account planning initiatives to increase engagement and share of wallet
  • Translate voice-of-customer insights into business recommendations
  • Partner with NAS vertical account leaders and Engineering Services leadership
  • Maintain executive ownership of customer satisfaction, account performance, and risk mitigation
  • Drive Engineering Services revenue growth, profitability, and retention
  • Identify and expand lifecycle services, modernization projects, testing, preventive maintenance, and recurring programs
  • Lead strategic commercial discussions involving pricing, service agreements, and long-term partnerships
  • Support complex quotations with alignment around scope, risk, profitability, and execution
  • Coordinate cross-functional resources to position and deliver solutions
  • Maintain a healthy opportunity pipeline and forecast
  • Drive closure through value-based selling and effective negotiation
Key requirements
  • Bachelor's degree required from an accredited institution
  • Minimum five (5) years of electrical industry sales/marketing/operations experience
  • Possess and maintain a valid and unrestricted driver's license
  • Ability to travel 35% of the time
  • Experience managing national or strategic customer accounts involving multiple stakeholders
  • Demonstrated success growing strategic customer relationships
  • Experience developing account growth plans and revenue objectives
  • Eaton will not consider applicants for employment immigration sponsorship or support for this position
  • Executive relationship-building
  • Cross-functional collaboration
  • Strategic thinking
  • Experience in engineering services, field engineering, or critical power infrastructure
  • Direct experience supporting hyperscale or multi-tenant data center customers
  • Services-based account management experience

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