Overview In this role you lead floor operations for a hotel/convention setting, delivering high-quality AV services and exceptional customer support. You will supervise technicians, manage workflows, and control inventory and costs to meet client expectations and revenue goals. You'll participate in pre-production meetings, coordinate with clients and hotels, and drive on-site customer satisfaction through strong leadership and proactive problem-solving. This is an opportunity to shape daily operations in a fast-paced, cross-functional environment and impact guest experiences at scale.
Responsibilities- Oversee daily floor activities and technician workflows to ensure on-time delivery and equipment readiness
- Directly supervise staff including scheduling and timekeeping
- Review client quotes and flag potential challenges to leadership
- Maintain accurate daily equipment sheets and inventory control while ensuring safety and quality
- Attend BEO, Pre-Cons, and pre-production meetings as required
- Delegate tasks to team members to optimize operations
- Review quotes for cost efficiencies and uphold SOPs
- Mentor staff to maximize client satisfaction and onsite upselling
- Provide exceptional customer service and build strong relationships with clients, hotels, and vendors
- Engage with guests onsite to verify needs and equipment functionality
- Uphold professional appearance and standards as per guidelines
Key requirements- 4+ years of audio visual and customer service/hospitality experience
- 2+ years of supervisory experience
- Experience leading workflow and teams
- Working knowledge of AV equipment in live show environments
- Proficiency with computer hardware
- Proficiency with software tools including Microsoft Office and internet workflows
- Strong leadership and customer satisfaction focus
- leadership
- customer-centric mindset
- problem-solving
- audio visual equipment knowledge
- live show operations
- computer hardware proficiency
