Overview In this Product Manager role, you will coordinate Banking Operations, technology delivery, and third-party vendors to ensure alignment between user needs and technology solutions. You will own end-to-end operational and tech workflows, prioritizing issues, enhancements, and changes within service level expectations. You'll lead testing, release readiness, and post-implementation validation while tracking performance and customer feedback to drive improvements. The role emphasizes governance, ownership, and cross-functional collaboration to optimize efficiency and customer experience. This position offers a strategic impact in a fast-paced, multi-system environment with a clear path to drive,
Responsibilities- Serve as the primary point of contact between Banking Operations, Technology, and third-party vendors
- Manage intake, prioritization, tracking, and resolution of operational and technology-related issues, requests, and enhancements
- Coordinate customer-facing escalations and drive timely issue resolution
- Lead testing, release readiness, and post-implementation validation activities
- Monitor product performance, operational metrics, and customer feedback to identify improvement opportunities
- Establish clear ownership, accountability, and governance processes across teams
- Support product roadmap development and prioritization of enhancements
- Facilitate cross-functional communication and stakeholder alignment
- Provide business oversight and final sign-off for strategic initiatives, system changes, and process improvements
- Drive continuous improvement efforts that enhance operational efficiency, customer experience, risk management, and service quality
- Perform other duties as assigned
Key requirements- Bachelor's degree in engineering or computer science or equivalent work experience
- Minimum 5 years' experience in financial institutions as system product manager, specialization in deposits and/or loans preferred
- Analytical and problem-solving skills with ability to assess problems and develop solutions
- Knowledge and experience in project management as business and IT liaison
- Ability to produce accurate and precise work and resolve discrepancies
- Working knowledge in IBS Insight, online banking platforms, and Salesforce
- Exceptional written and verbal communication skills; ability to interact with all levels of the organization
- Self-starter with ability to navigate a complex organizational structure through influence and collaboration
- Proficient in Microsoft Office with advanced Excel skills and basic SQL
- Ability to build effective internal relationships across business units
- Applicants must have legal authorization to work in the United States; visa sponsorship not offered
- Exceptional written and verbal communication
- cross-functional collaboration
- self-motivation and initiative
- IBS Insight
- online banking platforms
- Salesforce
