Overview In this role you guide Chronosphere's largest customers post-sale, turning their observability goals into measurable outcomes. You will build strategic partnerships, drive adoption, and influence product decisions from technical and business angles. You operate across cross-functional teams to mitigate risk and deliver value while shaping the customer success strategy during a rapid growth phase. This is a senior, impact-driven role with a focus on strategic account leadership and results.
Compensation / Benefits- base salary + bonus target
- restricted stock units (RSUs)
- competitive compensation
- remote/hybrid work opportunities
- disability accommodations
- equal opportunity employer
Responsibilities- Build trusted relationships with customers at multiple levels, from end users to executives
- Develop and execute strategic account plans for assigned customers
- Lead strategic engagements such as executive reviews and onboarding
- Serve as primary advisor on technical initiatives and business outcomes
- Identify and mitigate risks within the customer portfolio
- Navigate Chronosphere ecosystem to remove obstacles and maximize value
- Voice customer needs to influence product and CS strategies
- Drive platform adoption and measurable ROI, communicating value to customers
- Provide strategic insights to help customers reach business goals
- Contribute to evolving CS playbooks and best practices
Key requirements- 5+ years in technical, customer-facing roles (CS, Solutions Architecture, Sales Engineering, or Professional Services)
- Experience managing a portfolio of large, complex customers with 1M+ ARR
- Ability to partner with technical stakeholders (DevOps, Engineering, CTO/CIO) and tailor communication
- Strategic mindset with account ownership and influence over executive conversations
- Strong project management, executive communication, discovery, stakeholder management, and value storytelling skills
- Hands-on knowledge of observability, monitoring, cloud-native environments, and Kubernetes, Prometheus, OpenTelemetry, and distributed systems
- Curiosity and growth mindset with ability to turn ambiguity into opportunity
- communication across audiences
- strategic thinking
- stakeholder management
- observability
- cloud-native environments
- Kubernetes
