Overview In this role you support field service delivery for AMS/EMEA, applying foundational principles to diagnose and resolve hardware issues. You work under general direction within a team, handling trouble-shooting, parts replacement, and installations. You perform system upgrades and repairs on desktops, notebooks, and printers, using advanced tools to remediate client problems. You provide feedback to improve service delivery and may take on team-leading or coaching responsibilities when needed. This position offers hands-on experience in field services with potential for growth into more independent responsibilities.
Responsibilities- Troubleshoot and repair desktops, notebooks, and printers
- Perform parts replacement and system upgrades
- Conduct scheduled installations and advanced deployments
- Provide technical feedback to improve service delivery
- Support field service activities under supervision and coach peers when needed
Key requirements- Basic principles and practices for the field service domain
- Limited practical experience outside classroom settings
- Ability to follow general directions and deliver assigned tasks
- Experience with troubleshooting and hardware repair tools (advanced tools/technical knowledge)
- Willingness to take on team lead or coaching responsibilities when required
- teamwork
- communication
- problem-solving
- troubleshooting
- hardware repair
- system upgrades
