Overview In this role you will train and develop Product Sales Specialists to deliver exceptional customer service and accurate product information. You will guide the team in merchandising, pricing, and showroom presentation while ensuring safe and efficient store operations. You will partner with management to reinforce the company's retail philosophy and certification programs. This position offers opportunities to influence customer experiences and store performance in a dynamic retail environment.
Compensation / Benefits- Bonus opportunities and career advancement
- 401k with company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- Medical, Dental, Vision, Life insurance
- Paid vacation and sick time for eligible associates; paid holidays; personal holiday; paid volunteer time off
Responsibilities- Provide direction to product sales specialists to ensure attentive and accurate customer service
- Complete product specialist certification courses
- Demonstrate understanding of merchandise and installation
- Oversee department merchandising, pricing and organization
- Communicate SOPs to associates in a timely manner
- Complete forklift proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist merchandise processing to showroom floor
- Verify product placement and pricing within department
- Greet customers and assist with product questions and selections
- Process checkout, refunds, and exchanges per guidelines
- Present how-to classes to customers
- Follow cash and payment procedures
- Handle phone inquiries according to guidelines
- Stock and tag displays and create price tags/signs
Key requirements- 1 year of customer service/sales experience or equivalent
- Excellent verbal and written communication
- Ability to multi-task in a fast-paced environment
- customer-focused
- communication
- multitasking
- POS system
- merchandising and pricing
- inventory communication
