Overview As a Sr. ServiceNow Platform Engineer/Architect, you will lead the design, development, and delivery of scalable ServiceNow solutions that advance transformation and operational excellence. You'll influence technical direction across teams, champion AI-enabled automation, and ensure secure, high-performing platforms. You'll work with product partners and engineers to translate complex requirements into value-driving capabilities, guiding governance and best practices. This role offers hands-on architecture leadership and the chance to shape Truist's ServiceNow strategy at scale.
Compensation / Benefits- medical, dental, vision
- life insurance
- 401k plan
- vacation and sick days
- paid holidays
- disability insurance
Responsibilities- Architect and implement complex ServiceNow solutions with measurable impact
- Define and refine engineering standards, governance, and delivery practices
- Collaborate with senior engineers, product partners, and architects to shape domain roadmaps
- Lead end-to-end design and implementation of scalable, secure ServiceNow platforms
- Troubleshoot complex issues and drive architecture improvements for performance and reliability
- Provide technical coaching and review work to raise the team's capabilities
- Evaluate emerging ServiceNow technologies and AI-enabled techniques with prototype concepts
- Contribute to long-term technical goals and area-specific plans
- Lead large initiatives across teams to ensure cohesive, high-quality outcomes
Key requirements- Bachelor's degree in Computer Science, Software Engineering, or related field
- Minimum 7 years in software development
- Deep knowledge of multiple programming languages, software architecture, and design principles
- Deep understanding of software development lifecycle, testing, deployment, and security practices
- leadership
- collaboration
- communication
- ServiceNow architecture and platform design
- CSDM, CMDB, service modeling
- API architecture and Integrations, Integration Hub
