Overview In this role, you help clients adopt ADP solutions through expert consultation and practical onboarding. You'll translate complex payroll and tax needs into effective implementations, working with cross-functional teams to ensure a smooth rollout. You enable customers to maximize value by aligning processes with ADP offerings and best practices. This position supports scalable, high-quality service in a fast-paced, client-centered environment.
Responsibilities- Consult with clients to deliver a comprehensive ADP solution
- Guide and drive the client towards the best solution for their business needs
- Analyze existing systems, tax jurisdiction requirements, and business processes
- Partner with clients to understand their business and related needs
- Incorporate new processes, tools and approaches when recommending an ADP solution
- Utilize broad payroll and tax knowledge to recommend solutions to the client when appropriate
- Understand client business issues and concerns and recommend and implement appropriate solution
- Support high volume internal and external case management utilizing CRM system
- Support the client through multiple channels including email, phone, and portal system
- Build long term relationship and trust
- Interact/collaborate with ADP associates in Sales, Implementation, and Service
- Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
Key requirements- 1 to 2 years of experience working in a client service/customer service environment
- Basic knowledge of HCM product features
- Bachelor's degree or equivalent in education and experience
- customer-service mindset
- strong communication
- ability to collaborate cross-functionally
- HCM product features
- CRM system familiarity
- payroll and tax knowledge
