Overview In this role you will manage and resolve complex professional liability claims for large law firms, combining coverage analysis, liability assessment, and litigation coordination. You will work within a collaborative claims team to drive timely reserves, settlements, and favorable outcomes across primary, excess, and quota share policies. The position offers hybrid flexibility and a clear path to leadership within a market-leading insurer focused on continuous improvement. You will shape claims strategy for high-exposure matters and contribute to a strong culture where people matter.
Compensation / Benefits- hybrid work schedule
- comprehensive benefits package
- focus on wellbeing goals
- career development opportunities
- supportive culture
Responsibilities- Manage a portfolio of highly complex professional liability claims requiring specialized expertise and coordination
- Verify policy coverage, conduct investigations, and authorize disbursements within authority limits
- Provide exceptional customer service with timely updates and responsive inquiry handling
- Lead investigations to determine compensability, liability and damages with supporting documentation
- Develop and execute claim resolution strategies, including reserves, settlements, and litigation management
- Establish and manage claim budgets and resource allocation to ensure efficient and high-quality service
- Identify subrogation, salvage, or fraud opportunities and refer for further action
- Keep senior leadership informed with loss summaries and oversight-ready reporting
- Maintain regulatory compliance and ongoing expertise in commercial insurance laws and trends
- Mentor and train less experienced claim professionals
- May perform additional duties as assigned
Key requirements- Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices
- Strong communication and presentation skills, written and verbal
- Analytical mindset with critical thinking and problem-solving abilities
- Proven negotiation skills for complex settlements
- Experience interpreting complex commercial insurance policies
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office and learning new business software
- Ability to value diverse opinions and work collaboratively
- Strong communication
- Analytical mindset
- Effective negotiation
- Policy coverage interpretation
- Complex claims handling
- Litigation coordination
