Overview In this Accelerated Service Manager role, you lead a multidisciplinary team of technicians to ready vehicles for crash safety testing in Calspan's advanced facility. You coordinate with engineering, test operations, and other departments to meet customer requirements and ensure on-time execution. You will drive safety, quality, and process improvements while maintaining strong customer communication and a culture of accountability. This position offers impact through team development, cross-functional collaboration, and precision execution in a fast-paced environment.
Compensation / Benefits- Health Insurance
- 401(k)
- Paid-Time Off
- Company-paid Holidays
- Educational Assistance Reimbursement
- Employee Assistance Program
Responsibilities- Lead, supervise and develop a team of 20 technicians, fostering teamwork, safety, quality and continuous improvement
- Set daily/weekly priorities aligned with the testing schedule and customer needs
- Train, coach and mentor staff to build technical capabilities and cross-functional knowledge
- Allocate personnel and resources based on workload and project priorities; monitor performance and adherence to procedures
- Oversee vehicle preparation activities (inspection, disassembly, modifications, component installation/removal) aligned with specs and requirements
- Ensure parts, tooling and materials are available before work begins; coordinate issue resolution that could delay testing
- Coordinate scheduling of technicians across specialties to keep tests on track; document vehicle condition and prep activities
- Develop and manage daily work priorities to ensure test readiness; monitor status and identify schedule risks
- Communicate status and changes to internal stakeholders; minimize downtime and rework
- Establish quality control processes for vehicle prep; investigate and address defects; pursue continuous improvement
- Maintain a strong safety culture; conduct risk assessments and address unsafe conditions promptly; ensure training
- Identify opportunities for process improvements and standardization; promote cross-training and resource flexibility
- Participate in process improvement and capital projects related to vehicle prep operations
Key requirements- Associate degree or technical degree, or equivalent automotive/technical experience
- Preferred 5+ years in automotive industry or managing multidisciplinary technical teams
- Understanding of automotive systems, vehicle construction and mechanical repair/assembly
- Ability to prioritize multiple activities in a deadline-driven environment
- Strong organizational, communication and problem-solving skills
- Ability to read and interpret technical documents, wiring diagrams, procedures and work instructions
- Proficiency with standard computer applications and ability to learn company-specific systems
- leadership
- communication
- problem-solving
- automotive systems knowledge
- vehicle assembly and modification
- reading wiring diagrams and technical drawings
