Overview As Senior Engineering Manager, you will lead the Customer Agent team from the ground up, combining people leadership with hands-on engineering to ship a scalable, reliable AI-driven agent platform. You will partner with product, data science, and GTM teams to convert customer problems into a technical roadmap and measurable outcomes. Reliability is treated as a product feature, and you'll operate in a fast, live-traffic environment. This role offers a chance to shape how AI-powered conversations engage millions of customers at scale.
Compensation / Benefits- Base salary range: $216,000-$324,000 USD
- bonus opportunities and equity
- sign-on payments
- comprehensive health, welfare, and wellbeing benefits
- travel up to 10% for onboarding, client work, and events
- in-office role in Boston, MA
Responsibilities- Own the Customer Agent team and roadmap from inception to delivery
- Hands-on contribution: write code, review architecture, and fix production issues
- Guide system design for orchestration, evaluation, and guardrails for safe autonomous behavior
- Manage and grow a team of full-stack and AI engineers, including hiring and career development
- Provide and receive feedback with an emphasis on empathy and growth
- Collaborate with product, data science, and go-to-market to translate customer needs into a technical plan
Key requirements- 8+ years in software engineering building software products
- 4+ years of engineering management experience
- Hands-on with coding, debugging production issues, and architecture decisions
- Proven track record leading multi-quarter initiatives across multiple engineering teams
- Experience building scalable production systems and ensuring reliability as a product feature
- Experience conducting performance reviews and mentoring engineers at all career levels
- empathy
- curiosity
- growth mindset
- production agentic systems
- orchestration and evaluation frameworks
- guardrails for autonomous agent behavior
