Overview As Enterprise Digital Experience Architect, you will optimize the digital experience for enterprise users by leveraging Nexthink to improve UX, stability, and performance. You'll drive automation, gather stakeholder requirements, and craft roadmaps and value realization plans that help clients meet business objectives. You'll manage stakeholder and vendor relationships, provide cross-functional support, and act as the liaison between client and vendor in a fast-paced, global delivery environment. This role offers impact across transformation initiatives and hands-on use of leading DX tools.
Compensation / Benefits- remote or hybrid work options
Responsibilities- Identify use cases to enhance user experience, stability, and performance in the DEX tool
- Lead automation initiatives and create intake processes from stakeholders
- Participate in problem hunting sessions to identify opportunities in the environment
- Analyze data to meet use case needs and drive insights
- Create Success Plans, Roadmaps and Value Realization documents to achieve business objectives
- Manage customer/stakeholder relationships and provide cross-functional support
- Serve as liaison between vendor and client
Key requirements- 8+ years IT experience
- 3+ years managing endpoint tools - Nexthink/1E Tachyon/SysTrack
- ITIL foundation certification
- Experience with Project Management tools - JIRA, Azure DevOps
- ITSM exposure (ServiceNow, Remedy)
- Knowledge of Microsoft applications: Visio, Excel, PowerPoint
- Strong communication and presentation skills
- Vendor management
- Stakeholder management
- Nexthink
- 1E Tachyon
- SysTrack
