Payroll Tax Operations and Services Specialist - SelectTime

In this role you will execute full-cycle payroll tax case work for assigned accounts, ensuring accurate tax filings and timely responses. You will resolve complex state and federal notices, prepare amended payroll tax returns, and mentor peers while growing your technical depth. You'll work in a high-volume environment, collaborating with cross-functional teams to improve processes and documentation. This position offers meaningful independent ownership, a focus on accuracy, and the chance to shape payroll tax operations at scale. You'll join SelectTime's team delivering expert virtual services to Intuit's customers, with flexible hours and growth potential.

• competitive compensation
• cash bonus
• equity rewards
• benefits
• flexible hours
• overtime pay eligibility

• Handle full-cycle payroll tax case work, including tax filings, payments, and compliance across jurisdictions
• Independently research and resolve complex state and federal notices from intake to closure
• Prepare agency responses with supporting documentation within required deadlines
• Prepare and own amended payroll tax returns (Form 941-X and equivalents) for complex cases
• Support payroll correction workflows, document tax impact, and drive resolutions to completion
• Maintain prioritized personal WIP, track SLA adherence, and document cases thoroughly
• Analyze data trends to identify process or system deficiencies
• Contribute to SOP and knowledge base updates and mentor TP1 staff

• 2-3+ years of hands-on payroll tax experience with notice resolution, amended returns, and corrections across multiple states
• Knowledge of IRS and state notice types and resolution paths
• Experience resolving state and federal notices independently, including balance-due and deposit issues
• Understanding of tax payment and filing regulations and employer/employee tax responsibilities
• Hands-on experience with amended Federal (Form 941-X, W-2c) and State payroll tax returns
• Strong knowledge of federal payroll tax law (FICA, FUTA, FITW) and multi-state compliance
• Proficiency with at least one payroll platform and Salesforce
• Excel/Google Sheets skills (VLOOKUP, pivot tables, reconciliations)

• strong written and verbal communication
• customer-focused
• detail-oriented
• payroll tax platforms
• Salesforce
• Form 941-X, W-2c preparation