Overview In this role you lead store teams to deliver World-Class service and exceed sales goals, acting as a role model for customer relations. You ensure proper staffing and uphold a People-First culture across the store while coaching associates on service and selling skills. You leverage brand training resources to develop the team and resolve client service issues efficiently. This position ties into Williams-Sonoma, Inc.'s mission to put customers at the center and to grow through exceptional quality and integrity.
Compensation / Benefits- discount on Williams-Sonoma brands
- 401(k) and investment opportunities
- wellness program
- paid vacations and holidays (full-time)
- health, dental and vision insurance including domestic partner benefits
- career development opportunities
Responsibilities- Lead the store team to deliver exceptional customer experiences and meet sales targets
- Maintain adequate staffing on the sales floor and model high sales and service performance
- Coach staff on customer service principles and performance
- Utilize Selling Essentials and training resources to educate the team on products and sales skills
- Foster a positive, fair workplace aligned with the People-First philosophy
- Resolve client service issues promptly using the client information reporting system
Key requirements- Excellent communication, organization and leadership skills
- Strong critical thinking and ability to develop timely action plans
- Great time management with multitasking and prioritization abilities
- 2-3 years of retail sales or customer-service management experience
- communication
- leadership
- critical thinking
- Selling Essentials
- training resources
- client information reporting system
