Overview In this role you help justice-involved clients access essential public benefits to support treatment, education, and employment goals. You operate within the Community Justice Support Center, collaborating with staff to identify needs and connect clients with MassHealth, SNAP, housing aids, SSI/SSDI, and veterans benefits. You will coordinate electronic applications through the designated organizations and stay updated on program requirements. This position combines case management with outreach to broaden access to benefits and improve client outcomes.
Responsibilities- Conduct intake interviews to identify housing, food, healthcare, and financial needs
- Utilize risk/need assessments to inform client support planning
- Submit electronic MassHealth applications as a Certified Application Coordinator within a CDO
- Submit SNAP applications via DTA Connect
- Assist eligible clients with SSI/SSDI applications and benefits
- Advise on veterans benefits eligibility and applications
- Maintain current knowledge of benefits programs through ongoing outreach
- Engage in community outreach to uncover benefits opportunities for unmet needs
- Cross-train in actuarial assessment tools and contingency management as needed
Key requirements- Bachelor's degree
- 1 year of experience in case management or enrolling customers in public benefits programs
- Mastery of MS Office (Word, Excel, Outlook, Teams)
- strong communication
- outreach and relationship-building
- attention to detail
- team collaboration
- MS Office: Word, Excel, Outlook, Teams
- knowledge of public benefits programs (MassHealth, SNAP, SSI/SSDI, veterans benefits)
