Overview In this role you will oversee the Legal Support Services Teams (LSST) across offices, aligning operations with the firm's strategic initiatives. You will partner with the Office Administrator to ensure smooth workflows, staffing, and attorney-client service. You will lead performance management, training, and process improvements to support a fast-paced, hybrid environment. You will contribute to the firm's culture of collaboration and excellence while shaping how LSST operations scale with growth.
Compensation / Benefits- medical/dental/vision insurance
- 401(k)
- hybrid work schedule
Responsibilities- Manage day-to-day activities of LSST and coordinate workload across individuals and teams
- Liaise between administrative departments, timekeepers, and LSST
- Communicate and enforce firm policies related to LSST members
- Monitor absences, approve vacation, and manage substitutes
- Process and approve LSST time cards; monitor overtime and budgeting
- Report leave/FMLA issues to HR and arrange coverage for leaves
- Oversee LSST staffing levels and assign work; recruit and interview LSST personnel
- Provide training, orientation, and mentoring for new LSST members
- Prepare evaluations, solicit feedback, and propose salary adjustments
- Coach, document, and escalate performance or conduct issues; coordinate disciplinary actions
- Organize LSST meetings and training events; ensure mandatory training completion
- Participate in onboarding of new LSST members and timekeepers; support firm projects related to LSST
Key requirements- Excellent communication skills (oral and written)
- Strong confidentiality, judgment, and organizational/problem-solving abilities
- Ability to manage multiple projects and work under pressure
- Experience in a legal or professional services management or HR setting preferred
- Minimum 5 years of executive legal support experience with at least 2 in a lead/supervisory role
- strong communication
- confidentiality
- organizational and problem-solving skills
- ability to work under pressure
- cross-functional collaboration
- strong computer skills
