Overview As Team Manager, you will support the Director in guiding sales, operations, and guest experience teams to meet and exceed commercial targets and elevate the in-store experience. You'll oversee the store in the Director's absence, lead with Tiffany values, and mentor staff to deliver exceptional client service. You will drive client development, coach the team, and ensure a seamless, hospitality-driven experience across touchpoints. This role offers impact through people leadership, operational excellence, and a strong focus on client relationships.
Responsibilities- Coach and support sales/operations to achieve commercial and profitability targets
- Lead with service excellence to deliver extraordinary client experiences
- Drive client development and maintain personal client relationships
- Provide on-floor presence, coaching, and ensure Tiffany Experience standards
- Attract, hire, train, and retain high-performing talent; manage performance and recognition
- Foster diversity and inclusive environment; set clear goals aligned to strategic priorities
- Champion operational efficiency; ensure adherence to procedures and back-of-house effectiveness
- Manage non-traditional hours and adapt roles based on business needs
- Ensure brand recognition and market penetration through client relationships and KPIs
Key requirements- Minimum 3 years of retail or luxury retail store management or relevant customer-facing experience
- Proven track record in achieving sales and commercial targets
- Ability to work non-traditional hours (nights, weekends, holidays)
- Proven ability to develop opportunities and maintain client relationships
- Proficiency with Microsoft Office, especially Word, Excel, Outlook; experience with POS and client tracking systems
- Authorization to work in the United States or country of position
- Flexibility to work across sales floor and operations as needed
- leadership
- coaching and mentoring
- client-centric mindset
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- POS system
- Client tracking systems
