D
Not Specified Permanent

Oak Park, Illinois · USA job

Market Technical Manager

Digital Realty

Oak Park, Illinois

Job description

Overview

As Market Technical Manager, you oversee technical, telecom, security, and MEP systems across the Market property portfolio, ensuring operations run to standard. You will audit sites, coordinate multi-site activities, and guide construction and commissioning activities to meet acceptance criteria. This role focuses on shell-level inspections and project supervision, with broad exposure to turn-key and central plant systems. You'll work with cross-functional teams to improve operating standards and drive efficiency within a global data center platform.

Compensation / Benefits
  • medical, dental, vision, life and AD&D insurance
  • 401k match
  • disability benefits
  • wellness and education benefits
  • employee stock purchase plan
  • paid time off and holidays
Responsibilities
  • Conduct facility site visits to audit status and lead operations and engineering teams to follow established procedures
  • Perform periodic audits of maintenance MOPs and equipment SOPs for quality and conformity with standards
  • Audit site Change Management activities and validate information and documentation quality
  • Collect and report site operating metrics to monitor performance and efficiency
  • Coordinate major activities across sites and track outstanding issues to resolution
  • Support construction, testing and commissioning of new data centers to meet operational criteria
  • Contribute to facility improvement measurement plans including savings estimates and cost data
  • Coordinate sales, design & construction and onsite engineering for customer-aligned system installations
  • Develop operating standards, processes, rules and regulations
  • Review drawings and conduct site surveys to identify MEP and facility characteristics
  • Manage relationships with customers, property management and sales teams
  • Assist in developing and reviewing standards for AC/DC power installations
  • Manage construction projects between internal and external stakeholders
  • Oversee online project updates and assist in monthly management reporting
Key requirements
  • Bachelor's degree plus at least 10 years of related experience, or 15 years of data center experience in lieu of a degree
  • Expertise in operations of critical MEP infrastructure (UPS, emergency generators, cooling systems, CRAC/air handlers, electrical distribution)
  • Strong understanding of infrastructure redundancy configurations and their limitations
  • Deep knowledge of multi-tenant data center environment and critical environment management
  • Ability to manage multiple complex projects simultaneously and estimate installation costs
  • Skilled in interpreting AutoCAD and Visio project documents
  • Capacity to analyze problems with limited information and propose solutions
  • Advanced analytical and quantitative capabilities
  • Excellent verbal/written communication for sensitive issues and customer interactions
  • Experience developing operating and maintenance standards and project tracking documents
  • Familiarity with laws/ordinances affecting data, communications and MEP projects
  • Leadership to guide and coach team members
  • Resilience under pressure, detail-oriented, and adaptable to new ideas
  • Proficiency with Microsoft Office (Excel, PowerPoint, Word) for presentations/reports
  • customer service orientation
  • strong communication skills
  • ability to manage multiple priorities
  • AutoCAD
  • Visio
  • Microsoft Excel

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