Senior Client Service Associate

In this role you lead a branch operations team at a well-established wealth management firm in San Francisco, driving efficient processes and a superior client experience. You partner with branch leadership to implement operational improvements, ensure regulatory compliance, and guide hiring and development. You mentor a team of Client Service Associates to foster a high-performing, client-centric culture. This is an opportunity to shape operations at a respected firm and influence outcomes for clients and advisors.

• Lead, mentor and develop a team of Client Service Associates to build a collaborative, high-performing culture
• Oversee daily branch operations to ensure efficiency, accuracy, and exceptional client experience
• Monitor team performance, identify process improvements, and implement best practices
• Partner with branch leadership on strategic initiatives, resource planning, and execution
• Ensure compliance with FINRA, SEC and firm policies while maintaining operational excellence
• Manage branch workflows, priorities and resources to support business objectives
• Build strong relationships with Financial Advisors, clients and executive stakeholders through professional communication
• Support hiring, onboarding and ongoing development of team members
• Assist with budget oversight and branch operational planning

• experience leading a Client Service/Operations team
• strong coaching and mentoring ability
• focus on delivering white-glove client service
• ability to work in a fast-paced environment
• commitment to regulatory compliance (FINRA, SEC) and firm policies
• excellent communication with advisors, clients, and executives
• experience with budgeting and resource planning

• collaborative leadership
• coaching and mentoring
• strong communication
• FINRA/SEC compliance knowledge
• operational efficiency and workflow optimization
• resource planning