Overview As Senior Project Manager, Laboratory at ICON, you drive oversight of clinical laboratory operations within trials, ensuring quality and on-time delivery. You'll serve as the main client contact for ICL services, coordinate study setup and execution, and communicate progress to sponsors and leadership. You'll collaborate across departments, manage documentation and budgets, and support regulatory compliance. This role offers a chance to shape study execution in a leading healthcare research environment.
Compensation / Benefits- annual leave entitlements
- health insurance offerings
- retirement planning offerings
- Global Employee Assistance Programme (EAP)
- life assurance
- flexible country-specific optional benefits
Responsibilities- Act as the main client contact for ICON Central Laboratories (ICL) services, overseeing study setup and day-to-day management.
- Represent ICL at client meetings and ensure adherence to Good Clinical Practice (GCP).
- Provide regular study updates to clients and PM leadership; communicate progress responsibly.
- Represent Project Management in internal interdepartmental/interdivisional meetings.
- Coordinate sponsor inquiries and follow up with stakeholders (Sponsors, Physicians, CRA, CRO, Site Services).
- Review protocols and amendments; manage Clinical Laboratory Worksheet (CLW) completion and interdepartmental communication.
- Enter protocol parameters into PACS/ICOLIMS and other systems; prepare study materials.
- Establish and maintain study-specific Communication and Escalation Plans; manage study documentation.
- Monitor study progress using ICON tools and provide management with study reports and budgets.
- Support ICO Labs system for sponsors; escalate client/site issues to management.
- Advise team leader on study progress; monitor budgets; manage shipment timelines and storage data.
- Close protocol per ICL procedures, facilitate DB Lock, and coordinate with internal departments.
- Attend Sponsor Investigator Meetings, Kick-Off Meetings, Bid Defenses; perform additional duties as needed.
Key requirements- Bachelor's degree in life sciences or healthcare;
- Minimum 5 years of experience in a clinical laboratory, clinical trials, or customer management in life sciences;
- Minimum 3 years of Project Management experience in a service area servicing clinical trials (e.g., IVRS, clinical supply packaging and distribution, medical imaging, data management);
- Previous project management experience in a laboratory or clinical research setting;
- Strong leadership and mentoring abilities;
- Excellent communication and interpersonal skills for client and internal representation;
- Detail-oriented with strong organizational skills for documentation, timelines, and budgets;
- Willingness to travel 20%
- leadership
- communication
- attention to detail
- PACS
- ICOLIMS
- ICO Labs system
