Front Desk Manager

In this Front Office role at Loews Miami Beach Hotel, you will oversee daily front desk operations to deliver a seamless guest experience. You'll guide team members, monitor service quality, and optimize occupancy flow while aligning with hotel standards. You'll collaborate with other departments to maintain high guest satisfaction and a smooth operation. This role offers growth in a renowned oceanfront resort culture that emphasizes belonging and guest-centric service.

• Competitive health & wellness benefits
• 401(k) with company match
• Paid Sick Days, Vacation, Holidays
• Paid Bereavement, Paid Pet Bereavement
• Tuition Reimbursement
• Pet Insurance , Complimentary team meals , Team Member Hotel Rates and other discounts

• Oversee daily Front Desk activities and ensure adherence to standards
• Interact with guests to handle requests and exceed expectations
• Support Front Desk agents with feedback and training
• Coordinate with Purchasing to manage inventory levels
• Manage front office operations for safety, efficiency, and proper coverage
• Review occupancy flow, logs, and reports to maintain service levels
• Maintain communication with other departments and attend required meetings
• Supervise team members and assign work to maximize performance
• Address guest inquiries and resolve complaints to ensure satisfaction
• Monitor payroll and labor costs within budget
• Distribute daily and group reports to relevant parties
• Perform additional duties as assigned

• Two years' experience as Front Desk Agent at a comparable property
• Bachelor in Hospitality Management or related field
• Excellent communication and guest service skills
• Knowledge of property management software
• Ability to work a flexible schedule including weekends and holidays
• Strong organizational and supervisory abilities

• Excellent communication (oral and written)
• Guest service mindset
• Team leadership and training
• Problem-solving under pressure
• Attention to detail
• Property management software