Overview As the Regional Support Specialist Supervisor, you lead a pod-wide RSS team to deliver administrative, operational, and customer service support to branches and agents. You will escalate issues, manage workflow and coverage, and coach team members, while also contributing as an RSS in a designated office. You'll collaborate with branch leaders and departments to optimize processes and uphold the company's agent-focused value, enabling exceptional agent experiences.
Compensation / Benefits- Medical, Dental, Vision benefits
- Disability and AD&D benefits
- 401(k) with company match
- Paid Time Off including holidays, vacation, and sick time
- Paid Family & Paternity Leave
- Life Insurance
Responsibilities- Escalation point for questions and issues; manage RSS workflow and absences
- Coach RSS team members within the pod; provide performance feedback
- Liaison to Branch Managers; support leadership with huddles and compliance
- Handle office organization with facilities/IT partners; manage supplies and mail
- Provide white-glove agent and client service; assist with onboarding as needed
- Support agent transactions to ensure timely, accurate processing; data entry into MLS and Transaction Manager
- Verify transaction compliance and manage documentation follow-ups; issue resolutions via OnBase/Trident
- Assist Branch Manager with office promotions, meetings, orientations, and culture
- Perform other duties and participate in special projects as required
Key requirements- 2+ years of in-office branch support experience
- 1+ years customer service experience preferred; real estate office experience preferred
- Strong written and verbal communication skills
- Tech-savvy; proficient with PCs and Macs; able to navigate software
- Proficiency with Microsoft Office
- Effective communication with agents, branch managers and operations teams
- Customer-focused, delivery oriented, able to multitask
- Willingness to be nimble and adjust priorities
- strong communication
- customer focus
- multitasking
- Microsoft Office
- MLS
- Transaction Manager
