Overview In this role you will own platform and product issues for Mendix customers, guiding them from report to resolution. You'll work with customers and cross-functional teams to reproduce, diagnose, and fix complex problems, while managing expectations and SLAs. You'll operate with autonomy, prioritize effectively, and communicate clearly to stakeholders. This is an opportunity to influence product quality and support experience in a fast-growing, collaborative software environment.
Compensation / Benefits- hybrid by default
- incentive compensation
- health and wellness benefits
- global mobility
- equitable and inclusive culture
Responsibilities- Own platform and product issues from report to resolution with customers
- Investigate, reproduce, and diagnose reported issues, identifying root causes and solutions
- Coordinate with R&D, Product Manager, and Technical Account Manager to align on incidents
- Work with minimal direction and make independent, discretion-based decisions
- Prioritize tasks by severity and business impact, managing customer expectations and SLAs
Key requirements- Bachelor in Information Systems, Engineering, or Computer Science
- Excellent written and verbal English communication
- Strong problem-solving and analytical skills with a tech mindset
- Well-organized, flexible, and capable of task tracking
- Understanding of programming languages, integration, relational databases, and cloud technologies (AWS, Azure)
- Experience in a customer-facing technical support or consultancy role (preferred)
- high-energy / customer-facing
- effective communication
- strong problem-solving
- programming language familiarity
- integration concepts
- relational databases
