Overview In this role you will lead the branch's sales support and administrative teams while driving training and process improvements to support growth. You will partner with regional leadership to implement firm initiatives and ensure operational excellence. You help safeguard regulatory compliance and oversee people decisions, from hiring to performance reviews. This is a hands-on leadership role that shapes how the office delivers client service and supports advisors.
Compensation / Benefits- comprehensive health care coverage
- on-site health and wellness centers
- retirement savings plan
- backup childcare
- tuition reimbursement
- mental health support
Responsibilities- Lead and coordinate sales support and administrative staff in-branch and satellite locations
- Recruit, onboard, train, and manage performance of administrative and sales support staff
- Conduct performance reviews and manage compensation, promotions, disciplinary actions and terminations
- Educate staff on administrative policies and Firm best practices
- Drive process improvement through cross-functional collaboration with other groups
- Manage HR tasks including benefits, attendance, and vacations
- Escalate issues to the Regional Director and Supervisory Manager as needed
- Partner with Regional Director and NY Management on staffing and management challenges
Key requirements- FINRA SIE, Series 7, 66, 9&10 licenses upon hire or within 180 days
- Degree in Business, Finance, or related business discipline
- Minimum of 3 years financial services management experience
- Experience in training or as a branch administrator in financial services
- Understanding of wealth management, sales force, and investment products
- Knowledge of KYC and regulatory requirements
- Project management, problem-solving, and time management skills
- Experience facilitating training (classroom/virtual)
- Strong PowerPoint, Word, Excel skills
- Interpersonal skills for cross-functional collaboration
- Excellent verbal and written communication
- Ability to multi-task and work well under pressure
- PowerPoint
- Word
- Excel
