Keyholder

In this role you support store management to meet company objectives while delivering an exceptional shopping experience. You model Torrid's customer-centric standards, guide a team through daily openings and closings, and ensure a welcoming store environment. You'll drive sales through effective customer service, knowledge of products, and merchandise execution, stepping in as acting Manager on Duty when needed. This position offers growth within a values-driven, inclusive retailer committed to development and retention.

• Associate discount 50%
• monthly discount coupon
• mental health resources
• sick time
• 401K with company match
• Employee Stock Purchase Program (ESPP)

• Support management in achieving KPI goals and store objectives
• Set a high standard for customer service and selling skills to foster loyalty
• Assist with merchandise strategy and maintain a clean, inviting store environment
• Handle register functions and use product knowledge to drive add-on sales
• Act as Manager on Duty when Store Management is unavailable
• Maintain flexibility to work holidays, nights, and weekends

• Previous specialty/apparel retail management experience with proven leadership and sales performance
• Ability to multitask in a fast-paced environment while focusing on customer experience
• Adaptability to changing fashion retail landscape and work schedules
• Fashion-minded with awareness of current trends

• leadership and team management
• customer focus and communication
• adaptability and flexibility
• multitasking under pressure
• register operations and POS usage
• product knowledge and upselling techniques