Overview As a Technical Support Specialist I, you will troubleshoot and support gaming cabinets, hardware, and related systems, delivering reliable service in fast-paced environments. You'll work closely with customers and cross-functional teams to resolve complex issues and ensure equipment performs at peak. Your on-site and remote assistance will help scale our support operations and strengthen customer trust. This role offers hands-on technical growth within a dynamic, performance-driven culture.
Compensation / Benefits- comprehensive pay and benefits package
- bonuses and incentives
- health and wellbeing benefits
- paid time off
- retirement plans
- insurance coverage
Responsibilities- Direct troubleshooting and support for gaming cabinets, computers, and related hardware
- Identify and fix hardware, software, power, connectivity, and configuration issues
- Install, configure, repair, and validate equipment across customer environments
- Apply remote-support tools to resolve problems
- Document service activities with diagnostic evidence and clear notes
- Provide outstanding customer service and maintain composure in high-impact situations
- Prioritize field requests and escalate complex issues appropriately
- Travel to customer sites for hands-on support and participate in on-call or after-hours coverage
Key requirements- 4+ years of relevant experience in supporting gaming equipment, electromechanical products, or complex technology
- Strong competence with gaming cabinets, electronic components, and related hardware
- Proven ability to methodically identify and fix technical problems
- Experience with computer operating systems, networking fundamentals, and remote-support tools
- Excellent communication and customer-service skills
- Ability to work independently and prioritize tasks efficiently
- Willingness to travel and provide on-site support
- Familiarity with regulated gaming environments and gaming cabinet architecture is a plus
- Experience with AI-enabled applications, data analysis tools, and case-management platforms is beneficial
- Technical certifications or related education in IT, electronics, or engineering technology is preferred
- customer-service orientation
- clear communication
- ability to stay composed under pressure
- gaming cabinets hardware
- electronic components
- computer operating systems
