Overview In this role you will lead the strategy and governance of Eaton's global Salesforce commercial capabilities, overseeing a 10k-user CRM ecosystem. You will drive platform modernization with AI-first and API-first approaches to boost seller productivity, forecasting accuracy, and customer engagement. You'll manage a blended team of employees, partners, and vendors to deliver scalable, secure solutions aligned with business goals. This position offers strategic influence across transformation initiatives and growth programs within the commercial tech landscape.
Compensation / Benefits- Health and Welfare benefits
- Retirement benefits
- Paid time off
- Hybrid work options
- Flexible work arrangements
- Disability accommodations
Responsibilities- Define and communicate product vision, strategy, and roadmap for Salesforce commercial capabilities
- Partner with executives to align objectives and deliver enterprise-wide solutions for growth and customer success
- Own product backlog including epics, features, and user stories to maximize business value
- Develop customer personas, journeys, outcomes, and KPIs to guide decisions
- Lead modernization of the Salesforce ecosystem leveraging AI-first, API-first, and digital transformation
- Drive adoption to improve seller effectiveness, engagement, forecasting, and partner collaboration
- Rationalize applications to reduce complexity and retire legacy solutions
- Support CRM integration planning for M&A activities and business continuity
- Establish governance standards, operating models, and change management practices
- Ensure platform stability, cybersecurity compliance, data governance, and operational excellence
- Maintain accountability for ServiceNow applications related to the portfolio
- Promote Agile, Lean, Scrum, DevSecOps, and product management best practices
- Lead and develop a high-performing IT team and foster accountability and continuous learning
- Collaborate across business units as a functional expert across the commercial technology landscape
- Own funding, budgeting, forecasting, and ROI for the Salesforce portfolio
- Manage vendor relationships, contracts, licensing strategies, and partnerships
- Ensure licensing and commercial negotiations align with procurement
- Deliver measurable business outcomes through technology investments
Key requirements- Bachelor's degree from an accredited institution
- Minimum 8 years of Salesforce platform delivery and product management experience
- Minimum 3 years of people leadership experience
- legally authorized to work in the United States without sponsorship
- Executive communication
- Stakeholder management
- Customer-centric product development
- Sales Cloud (Lead, Opportunity, Account, Pipeline, Forecasting, Territory)
- PRM (Partner Relationship Management)
- Seismic
