Overview In this role, you partner with mid-market customers to drive revenue transformation using Gong's AI Operating System. You will guide executive and operational stakeholders to architect workflows, accelerate adoption, and deliver measurable business outcomes. You'll combine revenue-ops expertise with change-management tactics to operationalize Gong for tangible value. This position offers impact across the customer lifecycle and opportunities to shape how teams win with AI-powered workflows.
Compensation / Benefits- medical, dental, and vision plans
- Wellbeing Fund / wellness stipend
- Mental Health benefits with therapy and coaching
- 401(k) program
- Education and learning stipend
- Flexible vacation time and Paid parental leave
Responsibilities- Partner with senior GTM leaders to design and execute revenue operations modernization strategies
- Map current customer processes to AI-driven workflows aligned with revenue outcomes
- Lead adoption initiatives to embed Gong into daily team rhythms and drive behavior change
- Quantify ROI and value realization through data-driven insights
- Own renewal strategy and cross-functional collaboration to support growth and expansion
- Collaborate with internal teams to ensure a strong customer experience across the journey
Key requirements- 4-8+ years in customer-facing roles in a B2B SaaS company
- Experience owning relationships with VP and C-suite stakeholders
- Strong communication, negotiation, and presentation skills
- Data-driven mindset focused on delivering measurable outcomes
- Ability to thrive in high-paced, ambiguous environments
- Growth mindset and coachability
- customer-centricity
- cross-functional collaboration
- adaptability
- change management
- ROI/value realization
- data-driven insights
