Overview Senior Product Counsel at Zendesk supports global AI products by balancing risk with growth. You will work with product, engineering, and security teams to navigate evolving AI regulation and privacy regimes, drive trust initiatives, and enable rapid innovation. This role blends strategic legal guidance with practical problem-solving to scale AI offerings responsibly. The position offers remote-friendly, cross-functional impact across a leader in AI-powered customer experiences.
Compensation / Benefits- remote work possible
- hybrid work model
- bonus potential
- benefits (unspecified)
Responsibilities- Provide strategic legal guidance to product and business leaders to enable growth within risk boundaries
- Shape AI strategy and compliance across pricing, selling, privacy, and safety obligations
- Support sales and marketing with compliance as a lever to accelerate deals
- Engage with regulators and industry groups to align regulatory engagement goals
- Foster internal innovation by applying technology to streamline legal review and risk identification
- Educate leadership and stakeholders on complex AI development and usage requirements
- Mentor and lead junior team members and drive department growth
Key requirements- 7+ years of legal experience
- 3+ years in-house, preferably at a global technology company
- Licensed to practice law in your jurisdiction
- Experience advising AI and/or software product development teams (preferred)
- Experience applying AI technologies to optimize processes (preferred)
- Strong understanding of global regulatory environment with emphasis on EU AI Act, GDPR, CCPA, HIPAA (preferred)
- Collaborative and cross-functional mindset
- Strategic vision and practical problem-solving
- Agility and ownership in project delivery
- AI regulatory compliance
- Privacy law familiarity (GDPR, CCPA, HIPAA)
- Experience with AI safety and governance considerations
