Overview In this role, you manage a portfolio of high-ARR enterprise customers, driving adoption and growth through data-driven insights, executive engagement, and cross-functional collaboration. You will partner with sales, product, and operations to unlock value, reduce churn, and identify expansion opportunities. You'll lead strategic conversations with executives and franchise owners to align on outcomes and renewals, shaping the customer journey at scale. This is a high-impact, growth-focused position at Zenoti, a fast-moving SaaS leader in beauty and wellness.
Responsibilities- Build and maintain relationships with CxOs and key stakeholders to understand business needs and drive platform adoption
- Monitor health metrics (engagement, usage, NPS) to prevent churn and identify upsell opportunities
- Become a subject matter expert on Zenoti's platform and propose solutions to improve business outcomes
- Leverage customer data to guide decisions, measure success, and identify expansion opportunities
- Lead executive-level conversations and influence stakeholders to drive renewals and revenue
- Collaborate cross-functionally with sales, product, marketing, support, and engineering to ensure a seamless customer journey
- Effectively manage multiple accounts with clear, concise communication of complex topics
- Proactively identify risks and resolve critical issues to protect retention
- Work with multi-divisional and multi-geographical customers to align stakeholders and drive consensus
Key requirements- Bachelor's degree
- 10+ years in a customer-facing role with enterprise-level customers (CS, AM, Consulting, or Professional Services)
- Ability to travel on-site with key customers or at industry events
- Strong empathy for customers and passion for revenue and growth
- Experience in fast-paced growth environments
- Proven track record in client growth, retention, and satisfaction
- Empathy
- Executive presence
- Strategic thinking
- Data-driven decision making
- Customer health monitoring
- Metrics analysis
