Overview In this role you will serve as a local member advocate, helping vulnerable individuals navigate health care needs and access community resources. You will collaborate with the health care services team to provide non-clinical support in the field, including home visits and outreach at community sites. Your efforts will focus on maximizing member benefits, maintaining Medicaid eligibility, and connecting members with social services to support their overall well-being. This position offers meaningful frontline impact as you help improve access, quality, and cost-effectiveness of care.
Compensation / Benefits- competitive benefits and compensation package
Responsibilities- Advocate for and assist members in managing health care needs
- Support the health care services team with paraprofessional duties in the field (home visits, shelters, provider offices)
- Help members maximize health plan benefits, including scheduling appointments and arranging transportation
- Assist members in accessing social services and community resources
- Reach out to locate and support disconnected members with special needs
- Conduct outreach and research to contact hard-to-reach members using internal data and community locations
- Participate in ongoing or project-based outreach activities (telephonic and/or face-to-face)
- Guide members to maintain Medicaid eligibility and identify financial resources
Key requirements- At least 1 year of health care experience, preferably with underserved or special needs populations
- Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job-related travel
- Ability to multitask while communicating with members
- Excellent customer service, organizational and time-management skills
- Willingness to learn additional lines of business, programs, and software systems
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office and applicable software
- Customer service orientation
- Multitasking
- Strong communication skills
- Organizational skills
- Microsoft Office suite
- Applicable software systems/applications
