Overview As AVP, Global Healthcare Product Leader, you will steer the end-to-end product portfolio for Global Healthcare, aligning strategy with underwriting, regulatory, and market needs. You'll lead governance, design policy forms, and guide cross-functional teams to deliver compliant, profitable solutions. You'll balance innovation with rigorous controls in a global, matrixed environment. This role offers a strategic platform to shape healthcare product strategy and modernization initiatives.
Compensation / Benefits- Hybrid work arrangement
- Competitive compensation package
- Benefits for physical, financial, emotional and social wellbeing
- Comprehensive CNA benefits site reference
- Career development opportunities
- Leadership and mentorship programs
Responsibilities- Led strategy, governance, and maintenance of the Global Healthcare product portfolio (forms, endorsements, manuscript language, coverage solutions, underwriting tools)
- Crafted and executed a multi-year product strategy and development roadmap aligned with profitability and market opportunities
- Served as principal product leader for all Global Healthcare lines to ensure consistency and alignment with underwriting risk appetite
- Oversaw policy forms, endorsements, and manuscript wording across jurisdictions for regulatory and maintenance needs
- Designed and managed a structured product governance framework including intake, prioritization, approval, implementation, and documentation
- Established governance controls, documentation standards, product inventories, versioning, decision logs, and centralized product repository with playbooks and materials
- Partnered with Global Healthcare Underwriting to translate strategic priorities into actionable product solutions
- Provided senior product expertise on coverage interpretation, form language, and product applications to underwriting teams
- Collaborated with Legal, Compliance, Regulatory, Product Architecture, Operations, Technology, Claims, Risk Control, Underwriting, and Actuarial throughout the lifecycle
- Ensured regulatory alignment, underwriting requirements, compliance, audit readiness, and enterprise governance in product development
- Monitored healthcare trends, regulatory developments, and market conditions for timely product modifications
- Led assessments and responses to emerging exposures (e.g., AI, cyber, telemedicine, digital health, wearable devices)
- Active member of Global Healthcare Product Board and subcommittees for prioritizing and implementing product initiatives
- Supported business planning, profitability studies, pricing strategies, and underwriting action plans with product expertise
- Identified opportunities to improve consistency, governance, speed to market, and risk controls
- Developed and delivered product training, underwriting guidance, and tools for Global Healthcare teams
- Evaluated competitors and market trends to differentiate products
- Led and developed product-development professionals with focus on accountability and succession planning
- Communicated priorities and implementation plans to senior leaders and stakeholders
- Performed additional responsibilities and special projects as assigned
Key requirements- Extensive knowledge of Medical Professional Liability, General Liability, Excess/ Umbrella Liability products
- Deep understanding of policy construction, endorsements, manuscript drafting, coverage interpretation, and governance principles
- Proven ability to develop and execute strategies that drive profitable growth and operational performance
- Strong knowledge of healthcare industry dynamics, regulatory developments, and distribution strategies
- Experience leading complex product-development initiatives from concept to implementation with stakeholder alignment
- Analytical and strategic thinking with ability to link product decisions to profitability and underwriting results
- Excellent executive presence and communication skills to convey technical concepts to diverse audiences
- Ability to influence and build consensus in a matrixed global organization
- Advanced leadership with integrity, collaboration, adaptability, and talent development
- Proficiency in Microsoft Office, underwriting platforms, workflow tools, and product-governance systems
- Education: Bachelor in Business; Master preferred; professional designations are a plus
- Healthcare insurance industry experience preferred (Medical Professional Liability)
- Strategic thinking
- Leadership and talent development
- Cross-functional collaboration
- Policy drafting and manuscript language
- Product governance and lifecycle management
- Regulatory compliance and audits
